FREE SHIPPING ON RECURRING, HOME DELIVERY ORDERS
FAQ
OUR RETURN POLICY
We kindly ask that you follow our return policy to expedite any potential returns and refunds. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt. If you order more than one bottle, you will receive a refund for all purchased bottles, provided no more than one bottle is opened. You will be responsible for return shipping charges.
All products properly returned under this policy are eligible for a refund, which may include company credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable fees. Additional fees may apply if not returned in original packaging.
If you would like to speak with customer service please call us at 1-888-EYEDOC5 (1-888-393-3625) or email us at info@doctorsadvantage.net. In the unlikely event that your order is incorrect, damaged or defective, please call us within 30 days and we will send you the correct product or replacement product at no cost to you.
FREQUENTLY ASKED QUESTIONS
HOW IS MY ORDER SHIPPED?
All Doctor’s Advantage products are shipped using the most cost effective means for our customers, which is typically UPS.
CAN MY ORDER BE EXPEDITED AND HOW DO YOU CALCULATE THE CHARGES?
Yes, your order can be rush delivered. We use our shipping provider’s real-time rates to calculate the price based on your order specifications.
HOW LONG WILL IT TAKE TO PROCESS AND SHIP MY ORDER?
All orders will process within 24 hours and should arrive in 5-7 business days.
HOW DO I UPDATE MY CREDIT CARD INFORMATION?
You may update your credit card on file by logging into your account and following the steps below:
- Click the “Welcome, [Customer Name]” button on the top right to get to the “My Profile” page
- Click “Manage Payment Options” on the left panel
- Click “Add Card” and fill out the required information
- Once added, select “Make Default Card”
- If you would like to delete any of the cards on file, please call us at 1-888-393-3625 or email info@doctorsadvantage.net.
Please note, a temporary $1.00 authorization will be placed on newly added cards.
WHERE DO I SEND MY CHECK IF I WANT TO PAY WITH A CHECK BY MAIL?
Be sure to select: Check by mail option on check out Please mail your check to:Doctors Advantage Products | 960 Harvest Drive, Building B | Suite B205 | Blue Bell, PA 19422
SHIPPING INFORMATION
Currently we can ship products everywhere in the United States as well as Canada and Puerto Rico. We apologize but presently we are not shipping to any other International locations.
Determining delivery time is a function of item availability and the shipping options you choose. After an order is submitted, it is processed within one business day and then shipped the same day or the next day.
PRIVACY POLICY
DOCTOR’S ADVANTAGE WANTS TO PROTECT YOU!
Doctor’s Advantage understands the value of the information we collect from our customers and we take the necessary steps to ensure the safety of that information. The following is our privacy policy which states our data gathering and usage processes that apply only to order transactions and information gathered on www.doctorsadvantage.net . By visiting www.doctorsadvantage.net you are accepting our privacy policy.
WHAT INFORMATION DO WE COLLECT?
When customers order or register, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. This information is required for us to receive payment for merchandise, mail your order and contact you should we need to.
HOW DO WE USE YOUR INFORMATION?
Information we collect from you during registration, when purchasing product or through submitted forms may be used in the following ways:
- For personalizing your site experience and delivering content and product offerings that interest you.
- To assist in responding to your customer service requests.
- To expedite processing your transactions.
- For determining contests, promotions, surveys or other site features.
HOW DO WE PROTECT CUSTOMER INFORMATION?
To ensure the safety of your personal information we employ a variety of security measures. Your personal information is stored in secured networks and only accessed by a limited number of people with special access rights, who are required to keep the information confidential. When you submit information for orders or access your personal info, it is done through a secure server. The sensitive/credit information you submit is transmitted via a Secure Socket Layer (SSL) technology and then encrypted into our databases only to be accessed for reasons and in ways stated above.
DO WE USE “COOKIES”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if allowed) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us monitor site traffic and site interaction so that we can offer better site experiences and features in the future.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. This also does not include web site hosting partners and other parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
HOW CAN YOU REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 28, 2007.
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
ONLINE POLICY ONLY
This online privacy policy applies only to information collected through our web site and not to information collected offline.